Trainer – Retail

Position Overview

B K Welfare Foundation NGO is seeking a Trainer – Retail to deliver engaging retail-skills training, develop learning materials, assess trainee progress, and support learners in preparing for employment opportunities in the retail sector.

Key Responsibilities

Training Delivery & Facilitation

• Conduct engaging and interactive training sessions on retail skills, including customer service, sales, and store operations.
• Use theoretical and practical training methods, including role-playing, case studies, and real-life simulations.
• Ensure training is aligned with industry standards and employer expectations.

Curriculum Development

• Develop and update training materials, presentations, and assessment tools.
• Incorporate real-world retail scenarios into training for hands-on learning.
• Adapt training content to meet the needs of different learners.

Learner Assessment & Progress Tracking

• Evaluate trainees through tests, role-plays, and practical demonstrations.
• Provide feedback and guidance to improve trainees’ skills and confidence.
• Maintain accurate records of trainees’ attendance, performance, and progress.

Industry Engagement & Job Placement Support

• Stay updated on retail industry trends and employer requirements.
• Collaborate with recruiters and retail businesses to connect trained candidates with job opportunities.
• Guide trainees on resume building, interview preparation, and workplace readiness.

Reporting & Documentation

• Submit training progress reports and feedback to management.
• Ensure compliance with training guidelines and organizational policies.
• Collect success stories and impact assessments for program improvement.

Key Skills & Competencies

• Strong knowledge of the retail sector, customer service, and sales techniques.
• Excellent communication and presentation skills.
• Ability to engage and motivate learners from diverse backgrounds.
• Strong organizational and record-keeping abilities.
• Passion for skill development and youth empowerment.

Candidate Requirements

• A bachelor’s degree or diploma in Retail Management, Business, Hospitality, or a related field is preferred.
• The submitted job description specifies 2+ years of experience in retail training, sales, or store management.
• Prior experience as a trainer or mentor is an advantage.
• Certification in Training & Development (ToT) is an advantage.

Role Details

• Work Mode: In-office.
• Location: Delhi, Delhi.
• Working Days: 6 days per week.
• Shift Timing: Standard Shift.